Who We Are
EmpowerMe Debt Solutions provides professional debt counselling and financial recovery services to consumers across South Africa. We operate as a Responsible Party under the Protection of Personal Information Act (POPIA), 2013, ensuring your personal data is handled with transparency, security, and respect.
This notice outlines:
Who we are
The types of personal information we process
How and why we collect it
Who we may share it with (where necessary)
Your rights under POPIA
We process personal information for clients, employees, service providers, and stakeholders to deliver our services effectively.
What Personal Information Do We Collect?
To provide tailored debt solutions, we may require:
Full name & contact details(phone, email, address)Financial information(income, expenses, debt obligations)Employment/entity details(if applicable)Communication records(calls, emails, website interactions)
The specific data collected depends on your engagement with us (e.g., consultation, application, or ongoing support).
Why Do We Collect Your Data?
We process your information
only for legitimate purposes including:
Contact & ConsultationTo respond to enquiries and provide debt advice.If referred by a third party (e.g., family or partner), we’ll disclose the source and confirm your consent to proceed.Service DeliveryTo assess your financial situation and propose solutions. To share necessary details with creditors, insurers, or legal advisors (under strict confidentiality agreements).Legal & ComplianceTo meet regulatory requirements (e.g., National Credit Act).To enforce contractual terms if needed. Marketing (Opt-In Basis)Existing clients may receive updates on new services.Non-clients can opt in for promotional communications (via email, calls, or ads).You can unsubscribe anytime.
Your Rights
Under POPIA, you may:
✅Access
your personal data.
✅Correct
outdated/inaccurate details.
✅Request deletion
(where legally permissible).
✅Object
to processing.
✅Lodge complaints
with the
Information Regulator
(contact below).
Education
What is debt counseling?
Debt counseling is a legal process designed to assist over-indebted consumers by restructuring their debt repayments into an affordable plan while protecting them from legal action by creditors.
Will I lose my home or car if I apply for debt relief?
No! Debt counseling helps protect your assets, including your home and car, as long as you adhere to your new repayment plan.
How long does the debt counseling process take?
The duration depends on the amount of debt and your repayment ability. Our experts will provide a clear timeline based on your financial situation.
Is my information kept confidential?
Absolutely. We follow strict confidentiality guidelines and never share your personal information without your consent.
Take Control of Your Financial Future!!!
